Frequently asked questions

Frequently Asked Questions

How do I know how much oil was delivered?

Our tankers have the technology to monitor all deliveries and print a delivery ticket showing you the precise amount dispensed.

Can you make unattended deliveries?

Yes, providing we can gain access to your tank.  All of our deliveries are metered and you will receive a printed ticket indicating the precise amount you have received.  So, there is usually no need for you to stay at home for us to make your delivery.

Are there different sized delivery vehicles?

Yes there are. With a range of four, six and eight wheeled tankers, as well as large articulated lorries we can deliver a large range of fuels to any location.

Can I have my oil delivered automatically?

Yes we can offer you a Top Up service. For more information check the top up page.

Once I have placed an order how long will it take for my oil to arrive?

Our usual delivery window is 3-5 days, but in particularly busy delivery times our delivery window may become wider.

If you need an urgent delivery please make sure you notify us when you place your order.

To make sure you never run out it's a good idea to keep checking your oil level or to join our Top Up Service.

Can I get my invoice electronically?

Yes we can send your invoice to your email address. Just send a email to register@myheatingoil.net with your name and account number and we'll sign you up.

How can I find out about oil storage rules and regulations?

For comprehensive advice on oil storage regulations and storage best practice for commercial applications visit the following sites:
www.environment-agency.gov.uk/oilcare
www.defra.gov.uk/environment/quality/water/waterquality/oilstore/documents/oil_store.pdf

What if I discover a leak or spill?

Firstly, it is good practice to have an appropriate spill kit on hand to quickly contain any fluids caused as a result of a leak or spill.  We provide a number of spill kits for all types and sizes of spills, call us on 0345 604 6732 for more information. 

If you already have a spill, call the Environment Agency emergency hotline on 0800 80 70 60, to get help and advice on how to handle you spill.

What legislation covers Gas Oil?

From 1st January 2011, a new European directive was applied to the grade of gas oil that can be used in off-road vehicles.

Gas Oil cannot be used with a sulphur content that is higher than 10ppm (parts per million) for non-road mobile machinery (NRMM). This includes tractors, other agricultural equipment, forestry equipment, construction equipment, forklifts, portable generators, and inland waterway vessels.

Alternatives are low-sulphur gas oil (FAME-free 10ppm gas oil) and standard road diesel containing a red excise marker dye. Duty rates applicable to gas oil will remain.